Terms of service
Last Updated: December 18, 2025
These Terms of Use (“Terms”) govern your access to and use of queencityrugs.com and any related pages, content, features, tools, products, services, communications, and platforms we make available (collectively, the “Site” or “Services”).
The Site is operated by Queen City Rugs (“Queen City Rugs,” “we,” “us,” or “our”). Our Services are hosted and supported by Shopify and other service providers. (Queen City Rugs)
BY ACCESSING OR USING THE SITE, OR BY PURCHASING ANY PRODUCT FROM US, YOU AGREE TO THESE TERMS. If you do not agree, do not use the Site.
1) Changes to These Terms
We may update these Terms at any time. Changes are effective when posted on the Site. Your continued use of the Site after changes are posted means you accept the updated Terms.
2) Privacy
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy controls. (Queen City Rugs)
3) Eligibility
You must be at least the age of majority where you live and able to form a legally binding contract to use the Site and purchase Products. The Site is not intended for children. (Queen City Rugs)
4) Accounts, Security, and Accuracy
If you create an account, you agree to provide accurate, current, and complete information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized access or use.
5) Permitted Use and Prohibited Conduct
You may use the Site only for lawful purposes and in accordance with these Terms. You agree not to:
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Violate any law, regulation, or third-party rights.
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Interfere with the security or operation of the Site (including introducing malware, scraping without permission, attempting unauthorized access, or using bots to overwhelm the Site).
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Use the Site to send spam, phishing, or deceptive communications.
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Post or transmit unlawful, infringing, abusive, harassing, hateful, obscene, or misleading content.
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Reverse engineer, copy, or exploit any portion of the Site except as expressly permitted.
We may suspend or terminate access if we believe you violated these Terms.
6) Product Information (Important: Rugs Are Not Perfectly “Identical”)
We sell rugs (“Products”). Many rugs—especially handmade or natural-fiber rugs—have characteristics that are part of their nature and craftsmanship.
You acknowledge and agree that:
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Colors may vary due to lighting, photography, screen settings, and dye variations.
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Measurements are approximate; minor variations in size, pile height, or shape may occur.
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Natural materials (wool, cotton, silk, jute, etc.) may shed, have texture variation, or have natural inconsistencies.
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Pattern, distressing, and slight irregularities may be features of the rug, not defects.
We do not guarantee that your screen’s display will perfectly match the delivered Product.
7) Care, Installation, and Use at Your Own Risk
You are responsible for selecting appropriate Products for your environment and for using proper installation and care (including rug pads, rotation, professional cleaning when appropriate, and avoiding harsh chemicals). Any guidance we provide (including on the Site, via email, chat, or social media) is general information only and not a guarantee of results.
8) Orders, Order Acceptance, and Cancellations
a) Order Acceptance
Your order is an offer to purchase. We may accept, reject, or cancel orders for any reason, including suspected fraud, inventory issues, pricing errors, or shipping limitations. An order is not accepted until we confirm it (for example by shipping the Product or issuing an order confirmation that we treat as acceptance).
b) Pricing and Errors
Prices and availability can change without notice. If a Product is listed at an incorrect price or with incorrect information due to an error, we may cancel the order and refund any amounts paid.
c) Limits
We may impose limits on quantities purchased per order, per account, per payment method, or per shipping address.
9) Payment
Payment must be made using the methods offered at checkout. Payment processing is handled by third-party providers (including Shopify and payment processors). (Queen City Rugs)
You represent that you are authorized to use the payment method and that all payment information you provide is accurate.
10) Shipping, Delivery, Title, and Risk of Loss
Shipping timelines are estimates and not guaranteed. Title and risk of loss pass to you as permitted by law and typically upon our transfer of the Product to the carrier or delivery service (unless otherwise required by applicable law).
You are responsible for providing an accurate shipping address. Additional fees may apply for re-delivery, address changes, failed deliveries, storage, or returns caused by incorrect address information.
11) Returns, Exchanges, and Refunds
Returns, exchanges, and refunds (if offered) are subject to our Returns & Exchanges policy posted on the Site, which is incorporated into these Terms by reference. If you believe your Product arrived damaged or materially defective, contact us promptly and provide supporting documentation (e.g., photos, packaging condition, delivery details).
Important: Rugs are large, heavy, and can be expensive to ship. Return shipping, restocking fees, and condition requirements may apply depending on the item and circumstances.
12) Promotions, Discounts, and Gift Cards (If Offered)
Promotions may have separate terms and can be modified or ended at any time. Discount codes cannot typically be combined unless we explicitly say so. If we offer gift cards, they may be subject to additional terms, and you are responsible for safeguarding gift card codes.
13) Intellectual Property
All content on the Site—including text, images, product photography, videos, logos, designs, layouts, graphics, and software—is owned by or licensed to Queen City Rugs and is protected by intellectual property laws. You receive a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial shopping purposes only.
No rights are granted except as expressly stated in these Terms.
14) User Content (Reviews, Comments, Photos You Send Us)
If you submit content (e.g., reviews, comments, photos, videos, testimonials) (“User Content”), you grant us a worldwide, royalty-free, perpetual, irrevocable, transferable, sublicensable license to use, reproduce, modify, publish, translate, distribute, display, and create derivative works from that User Content in any media for any lawful purpose, including marketing, advertising, and product pages.
You represent that:
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You own or control the rights to your User Content, and
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Your User Content does not infringe third-party rights or violate law.
We may remove User Content at any time.
15) Copyright Complaints (DMCA – U.S.)
If you believe content on our Site infringes your copyright, you may send a notice including: identification of the copyrighted work, the allegedly infringing material, your contact info, a statement of good-faith belief, a statement under penalty of perjury, and your signature (physical or electronic). We may request additional information.
16) Third-Party Links and Services
The Site may link to third-party sites or services (social media platforms, shipping carriers, payment processors, etc.). We do not control and are not responsible for third-party sites, content, policies, or practices. Your use of third-party services is at your own risk.
17) Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE, SERVICES, AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
Some jurisdictions do not allow certain warranty disclaimers, so some of the above may not apply to you.
18) Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, QUEEN CITY RUGS AND ITS OWNERS, EMPLOYEES, AGENTS, SUPPLIERS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SITE OR PRODUCTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT(S) GIVING RISE TO THE CLAIM IN THE 3 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR $100, WHICHEVER IS GREATER (UNLESS APPLICABLE LAW REQUIRES A DIFFERENT AMOUNT).
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply.
19) Indemnification
You agree to defend, indemnify, and hold harmless Queen City Rugs and its owners, employees, agents, suppliers, and service providers from any claims, liabilities, damages, judgments, awards, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site; (b) your violation of these Terms; or (c) your User Content.
20) Dispute Resolution; Governing Law; Venue
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law principles.
Informal resolution first: Before filing a claim, you agree to contact us and attempt to resolve the dispute informally.
Venue: Unless prohibited by law, any dispute not subject to arbitration (if arbitration applies) will be brought in state or federal courts located in North Carolina, and you consent to personal jurisdiction in those courts.
21) Arbitration and Class Action Waiver (Strong “Cover-Your-Ass” Clause — Consider Attorney Review)
PLEASE READ THIS SECTION CAREFULLY. It affects your legal rights.
At our election, disputes may be resolved by binding arbitration on an individual basis rather than in court, except that either party may bring claims in small claims court if eligible. If arbitration applies, you and Queen City Rugs waive the right to a jury trial.
No class actions: You and Queen City Rugs agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding.
If your state’s law limits these provisions, they will apply only to the maximum extent permitted.
22) Electronic Communications; Text Messages (If You Opt In)
By using the Site, creating an account, or contacting us electronically, you consent to receive communications from us electronically (email, SMS, site notices). If you opt into marketing texts, you consent to receive recurring messages; message/data rates may apply; you can opt out by following the instructions in the message (e.g., replying STOP).
23) International Customers
If you purchase from outside the United States, you are responsible for import duties, taxes, customs fees, and compliance with local laws. We do not guarantee that the Site or Products are appropriate or available in all locations.
24) Termination
We may suspend or terminate your access to the Site at any time for any reason, including suspected fraud or violation of these Terms. Sections that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.
25) Miscellaneous
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Severability: If any part of these Terms is found unenforceable, the remainder remains in effect.
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No waiver: Our failure to enforce any right is not a waiver.
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Assignment: You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition, or asset sale.
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Entire agreement: These Terms (and policies incorporated by reference) are the entire agreement regarding your use of the Site.
26) Contact Us
For questions about these Terms, contact:
Queen City Rugs
Phone number: +1 (980) 800-5400
Email: sales@queencityrugs.com
