Shipping policy
Where We Ship
We currently ship within the United States only.
-
Contiguous U.S.: Free shipping on all orders
-
Alaska & Hawaii: Flat-rate shipping of $500 per order
-
We do not ship internationally at this time.
Processing & Ship Times
Orders received by 12:00 PM (Noon) Eastern Time, Monday–Friday are processed as quickly as possible.
-
Most orders ship within 1–2 business days after the order is received.
-
Orders placed after noon ET, on weekends, or on holidays begin processing the next business day.
Once your order ships, you’ll receive a confirmation email with tracking details (when available).
Delivery Surcharges
Some items require additional delivery support due to being oversized, extremely heavy, or fragile. These items may include a delivery surcharge.
-
Any applicable surcharge will be clearly listed on the product page and shown in your cart before checkout.
-
Surcharges help cover added handling, packaging, and delivery coordination needed to ship certain rugs safely.
Pricing & Information Disclaimer
Our goal is to provide accuracy in all prices, delivery rates, and other information. All prices on our website are in U.S. dollars and may be subject to applicable taxes according to state and local laws. Availability, prices, and delivery rates are subject to change.
There may be errors in the prices, descriptions, or images of certain merchandise. We reserve the right to restrict orders of those items and to correct any errors, inaccuracies, or omissions, including after an order has been submitted.
